TELUS International Northern Europe appointed a new executive board in the first quarter of 2022. Senior managers Amanda Mawson (Vice President Legal) and Gregor Willenberg (Vice President Information Technology) form the new management team together with Tony Barry (Vice President Finance) and Jan Wolff (Vice President Operations). The former managing directors Christian Legat and Ulf Herbrechter, who both played a key role in the successful integration of CCC into TELUS International Northern Europe, are moving into new supporting positions as strategic advisors.
TELUS International Northern Europe has locations in Germany, Austria, Bosnia and Herzegovina, Poland, Slovakia and Switzerland.
With its management team, the company positons itself optimally for a successful future in the northern European markets:
As Head of Legal and Regulatory Affairs and Expansion, Amanda Mawson has been instrumental in the company's success and growth over the past 13 years.
Gregor Willenberg has been part of the team in Berlin since 2004 and has been leading digital and technical business development with his extensive expertise ever since.
Tony Barry, who joined the company in 2017 during the acquisition of Voxpro (Ireland), will lead the finance team.
Jan Wolff brings an extensive operational background with 15 years of experience in the global customer care outsourcing industry.
In addition, Nicole Ernst, Vice President Strategic Accounts Northern Europe, is responsible for partner management at the strategic partner locations in Barcelona, Essen, Gdansk and Riga and is part of the executive board.
For 2022, the company plans further growth with existing and new customers in the region.
About TELUS International:
TELUS International is a leading Digital Customer Experience (CX) innovator, offering support in 50+ languages and helping global partners create the best customer journey across all traditional and digital channels to drive brand loyalty and business growth.
The professional use of next-generation digital technologies will provide even more support to better meet customer requirements in the future. With the help of artificial intelligence and machine learning, the next level of digital and customer experience solutions will be reached. Holistic Work Anywhere solutions also combine the best of people, processes and technology to provide a flexible and secure support model. The use of the latest omnichannel platforms in combination with virtual remote desktop interfaces enables state-of-the-art working models.