Review 2020

16 December 2020

Review_2020

Since this year CCC is officially part of TELUS International and therefore stronger, bigger and more global than ever before. TELUS is a dynamic, leading communications and IT company. TELUS International focuses on the human connection in the design, building and delivery of high-tech customer experiences based on next-generation digital solutions.

The merger of CCC with TELUS International bundles the knowledge, resources and geographical presence of our companies and enables first-class customer service from almost all parts of the world. Together we are able to offer global solutions even better. Our focus is on the permanent optimization of the customer experience across all classic and digital communication channels.

A team of 50,000 employees will offer you customer experience, digital transformation, content moderation, digital consulting and much more in over 50 languages and from more than 50 locations in 20 countries in North and Central America, Europe and Asia.

In January CCC - powered by TELUS International signed the Diversity Charter and thus set a clear signal for diversity in-house. By signing, we are communicating part of our corporate culture that has been practiced for years. Our employees are valued regardless of their gender, nationality, ethnic origin, religion or ideology, disability, age, sexual orientation and identity.

CCC - powered by TELUS International received five more international awards in 2020.

At the “International Stevie® Awards for Sales and Customer Service” in Las Vegas, the partnership with Raiffeisen Bank received one of the coveted trophies in the “Front-Line Customer Service Team of the Year” category.

At the end of September at the third edition of the Relation Client CX Awards, the partners Samsung Electronics France and CCC - powered by TELUS International were honored in the MEILLEURE STRATÉGIE SAV category (“Best Customer Service Strategy”).

Together with Tchibo, CCC - powered by TELUS International received two awards: at the International Business Stevie® Awards in the “Customer Service Team of the Year” category and at the Global Top Ranking Performers Awards from ContactCenterWorld.com. At the online event of the Global Top Ranking Performers Awards, the team for partner Zalando Lounge was also delighted to receive an award in the “Best Outsourcing Partnership” category.

Both winners qualify for the World Finals in February 2021 and compete against the best contact centers and customer service professionals globally.

The latest edition of the pop-up events for Service Champions took place at the end of June 2020 at Westhive Zurich. Customer care and customer experience experts met to share and discuss exciting ideas and innovative concepts for customer service in the future. The entire event was accompanied digitally and enabled international guests to participate online.

After this eventful and challenging year, we as CCC - powered by TELUS International are looking positively into the future in 2021.

We are confident and look forward to personally welcoming you again to the renowned industry events next year:

The next edition of the pop-up event is planned for April 2021 in Vienna. Service champions from the entire DACH region meet both live and virtually to exchange ideas. 

From June 29th to July 1st the CCW 2021 - the 23rd International Congress Fair for Innovative Customer Dialogue - will take place in Berlin. You will meet CCC - powered by TELUS International at the largest trade fair in the German-speaking region at booth 1A16 between Hall 1 and Hall 3 as well as in the exclusive CCC Lounge 1A18 in the Hotel Estrel in Berlin.

Save the date for the 23rd CCC Convention and the 22nd CCC Anniversary on September 30, 2021 in Vienna.

We hope to see you again soon in the New Year and in the meantime we wish you a Merry Christmas, happy holidays and a good start to a healthy and successful 2021!