Tchibo and CCC awarded Gold at the International Finals of the Global Top Ranking Performers Awards

2 April 2021


The World Finals of the renowned Global Top Ranking Performers Awards from took place at the end of February. CCC - powered by TELUS International and partner Tchibo took first place in the “Best in Customer Service” category. The team at CCC Sarajevo is one of the selected winners from over 2000 entries from more than 70 nations.

“We are very happy to have emerged from the Global Finals as winners together with CCC. What we particularly appreciate about working with the team in Sarajevo is the great flexibility, solution orientation and high quality standards that connect our companies. My heartfelt congratulations and my thanks for the good cooperation go to the entire team”

says Sebastian Simic, Lead Partner Management & Operational Excellence, Tchibo.

Since October 2018 CCC - powered by TELUS International has been supporting its partner Tchibo at the then newly founded location in Sarajevo, Bosnia and Herzegovina. Due to the excellent quality of the services, the team quickly grew to currently around 100 employees. Open communication and close exchange, tailor-made solutions, as well as the development and motivation of employees are the success factors in the project. The project had also been recognized at the International Business Stevie® Awards 2020.

“We congratulate CCC and its customer Tchibo on winning Gold at the Global Top Ranking Performers Awards 2020. Every year, the best performers take part in this award, the jurors are managers and executives in the industry. Project Manager Ana Maksimovic presented the operational business for Tchibo and impressed the jury with the story behind the brand and with how CCC successfully supports this leading company at the location in Bosnia and Herzegovina. Congratulations to CCC and Tchibo”,


praised Raj Wadwhani, President,

With Banja Luka, CCC - powered by TELUS International will open a second company location in Bosnia and Herzegovina in mid-April 2021.

About the Global Top Ranking Performers Awards:

The Top Ranking Performers Awards 2020 received over 2000 entries from more than 70 nations. Currently in the 15th year of its existence, the awards are considered one of the most prestigious awards in the industry and beyond.

ContactCenterWorld is the global association for contact center and customer engagement best practices with more than 200,000 members worldwide.