European private equity firm Ardian sells CCC, one of Europe's leading business process outsourcing providers, to TELUS International.
"Today is a significant day for the entire CCC Team and we are delighted to have found a partner with a very similar culture in Telus International, which will allow CCC to better deliver global solutions,"
says Christian Legat, CEO of CCC.
Jeff Puritt, President and CEO of TELUS International, believes that
"today's decision is another remarkable milestone on our road to success. The strategic growth of TELUS International is based on the dynamics of the markets and supports us in fulfilling the most diverse customer expectations. It offers the global brands with whom we cooperate worldwide the opportunity to open up new markets."
In addition, according to Jeff Puritt,
"the merger increases TELUS International's size, and scope significantly - now we have close to 50,000 enthusiastic employees. By connecting with CCC we will be able to offer all partners, customer experience, digital transformation, content moderation, digital consulting, risk management, back office support in over 50 languages, from more than 50 locations, in 20 countries of North and Central America, Europe and Asia. This is a huge step."
Dirk Wittneben, Managing Director at Ardian, said,
"We are delighted to have accompanied CCC a second time in updating its track record, and to contribute to the company's evolution to more complex non-voice services and to expanding its customer base with commercial and innovative tech companies."
In 2017, Ardian invested for the second time in the CCC Group, which has been able to increase the number of its employees to 8,500 since the re-investment, established four new locations and opened up three additional European markets. In addition, CCC has expanded its range of services in recent years and today provides complex services, with excellent quality.
Christian Legat, CCC CEO, commented:
"We would like to thank the Ardian Team for the excellent collaboration we have seen over the last few years, which has helped CCC become one of the leading independent European platforms for BPO services. CCC is excellently positioned to continue this success story under the new owner TELUS International."
CCC offers its 70+ partners world-class customer care solutions - in 11 countries and 33 languages. From telephony, e-mail, back office, chat, social media, video chat and AI solutions, CCC has more than 21 years of BPO experience. 56 international awards, comprehensive certifications and the Superbrand 2019 Award confirms CCC's high quality standards.
About TELUS International:
TELUS International is the global arm of TELUS Corporation, one of Canada's largest telecommunications service providers. The company specializes in contact center and business process outsourcing (BPO) solutions and partners with some of the world's largest consumer electronics, finance and telecommunications companies. TELUS International stands for multilingual multi-shore programs, secure infrastructure, value-based pricing, competency-based resources and exceptional customer service.
Ardian is one of the world's leading independent investment companies, managing assets for investors in Europe, South and North America, and Asia. The company is majority owned by its employees and generates sustainable, attractive returns for its investors.